MaskSafe

Residents of Singapore can collect a free mask kit consisting of 2 reusable MaskSafe DET30™ Adult White or Kids White masks.

Adult White masks: each Singapore Citizen, Permanent Residents, Employment or Work Pass / Work Permit / Long Term Pass holder, is entitled to one free pair. This includes foreign domestic workers, migrant workers, and international students living in hostels but excludes foreign tourists.

Kids White masks: Each child aged 12 and below, with a government-issued ID (Birth Certificate / School Smartcard / FIN) is entitled to a free pair.

• Birth Certificate: ID numbers starting with T08 or above. ID numbers starting with T07 and below will not be eligible.
• FIN: Children without Singapore-issued birth certificates may use their FIN

For collection details, please click here.

The free Kids White masks will be distributed to children between 3 and 12 years of age. Adults and those who prefer smaller masks may pre-order them in White, Peach, Denim, and Black.

Yes, this is on a first-come-first-served basis, however there are enough mask kits for all who are eligible. You do not need to rush and may choose to collect your mask kits later in the distribution window, as there are ample supplies. Please collect your mask kits by Sunday 4 October, 11.59pm and observe safe distancing.

You may collect your MaskSafe DET30™ mask kits from Monday 21 September 10.00am to Sunday 4 October 2020 11.59pm, at StayMasked vending machines located at more than 800 locations, comprising Community Centres / Clubs, Residents’ Committees, bus interchanges, Plaza Singapura and Temasek Shophouse.

This chart summarises collection points of the various masks types: Please bring along your ID (NRIC, FIN, Driving Licence, Singapore Birth Certificate, PAssion Card, School Smartcard / Travel Concession Card or Pioneer / Merdeka Generation Card).

*Use of School Smartcard / Birth Certificate for collection of MaskSafe DET30™ Kids White mask kit:

- ID numbers starting with T08 and above will be eligible (i.e. Aged 12 and below)
- ID numbers starting with T07 and below will not be eligible
- FIN: Children aged 12 and below without Singapore-issued birth certificates may use their FIN

Locate the collection points of the different mask types here.

Step 1. Using the LED screen, select your mask kit.

Step 2. Select “ID Card or redemption QR Code”.

Any government-issued ID with a barcode is valid: NRIC, FIN, Driving Licence, Singapore Birth Certificate, PAssion Card, School Smartcard / Travel Concession Card or Pioneer / Merdeka Generation Card.

If your ID or FIN card has a QR code, cover the QR code and only scan the barcode.

Or select “Manual Entry”, and key in your ID number.

For pre-orders, scan your redemption QR code (in your phone or at staymasked.sg/buymasks).

Direct sales are not available at the vending machines.

Step 3. Collect your mask kit from the collection slot.

Passports do not have a barcode, so they cannot be supported.

Any government-issued ID with a barcode is valid: NRIC, FIN, Driving Licence, Singapore Birth Certificate, PAssion Card, School Smartcard / Travel Concession Card or Pioneer / Merdeka Generation Card.

You are encouraged to collect the mask kits on behalf of other members in your household, to avoid overcrowding. Any government-issued ID with a barcode is valid: NRIC, FIN, Driving Licence, Singapore Birth Certificate, PAssion Card, School Smartcard / Travel Concession Card or Pioneer / Merdeka Generation Card. Or you may key in their ID numbers on screen.

*Parents may collect MaskSafe DET30™ KIDS White mask kit on behalf of their children by bringing along their Birth Certificates or FIN. Please note that parents will not be able to collect MaskSafe DET30™ KIDS White mask kit using their own personal IDs / NRIC.

If you have neighbours or friends who may find the trip to collect difficult, or are worried about being outside, you can offer to bring back the mask kit for them if they have authorised you to use their ID card for the purpose of mask collection.

If you are collecting on behalf of others, please ensure you have their permission to do so, and maintain safe possession of all identification documents.

You can also help collect pre-ordered masks on behalf of others but please ensure that you have the QR code generated through pre-order, or in ‘My Orders’ here.

All residents of Singapore can collect one free mask kit consisting of two reusable MaskSafe DET30™ Adult White or Kids White mask, irrespective of how many live in the household. More details on eligibility can be found here.

You may pre-order additional mask kits if you require more. Mask kit pre-order information can be found here.

Please note that direct sales will not be available via the vending machines.

Each Singapore resident can collect only one mask kit using either their government-issued IDs. NRICs, Singapore-issued Birth Certificates, or any government-issued identification, like the FIN, Driving License, PAssion Card or School Smartcard / Travel Concession Card, with a barcode.

If you are facing issues with your collection, please contact us. Leave us your name, contact details and alphanumeric reference number for validation. We will investigate and update you again on the details.

You may call our hotline at 1800-738-2000 from 9.00am to 9.00pm daily from Sunday 13 September 2020 to Sunday 4 October 2020 (except on public holidays).

Mask sale channels:
Pre-orders and purchases need to be made at stayprepared.sg/buymasks or DBS PayLah!, from Sunday 13 September 8.00am to Friday 2 October 11.59pm, and are subject to availability at the time of pre-order.

Please note the pre-order quotas for each Singapore resident:

10 mask kits of each of these mask types:
   - Adult White
   - Adult Navy
   - Kids White

5 mask kits of each of these mask types:
   - Adults / Kids Peach
   - Adult / Kids Denim
   - Adult / Kids Black

How to pay:
Payment may be done using DBS PayLah!, PayNow, or major credit cards. A unique QR code will be generated for each successful transaction and a link to the QR code will be sent to the mobile number used for the order. This QR code is required for the redemption of the masks at the vending machines.

Please note that direct sales will not be available at the vending machines.

Sorry, you will not be able to collect unclaimed quotas from the previous round of distribution.

Each Singapore resident is entitled to a mask kit in this current round. You may purchase more masks if you wish, by visiting the link here.

This is the second round of distribution of MaskSafe DET30™ White mask kits. In addition, MaskSafe DET30™ Kids mask kits will be distributed in this round for children aged 12 and younger.

Beyond this, and depending on the need, there are plans to be able to conduct further distributions under Stay Prepared, so do keep a lookout for updates.

You may call our hotline at 1800-738-2000 from 9.00am to 9.00pm daily from Sunday 13 September 2020 to Sunday 4 October 2020 (except on public holidays).

The MaskSafe DET30™ masks for adults and children are produced by DETERMINANT, a retail brand of Hong Kong-based textile manufacturing company, Esquel Group.

The masks have three layers of protection: the outermost layer is water repellent and antimicrobial; the middle layer performs particle filtration, while the innermost layer is made of light woven cotton fabric for comfort.

All masks distributed under Stay Prepared’s StayMasked initiative have been tested by multiple laboratories to pass required safety standards. The MaskSafe DET30™ masks for adults and kids have been tested against various bacteria and viruses, with 94% effectiveness against Influenza A virus, an enveloped virus like the SARS-CoV-2 virus.

Each MaskSafe DET30™ mask can be washed up to 30 times. Each mask kit contains two masks and on the basis of a “wear one, wash one” principle, should last for 2 months of daily use.

Do ensure that the mask is washed according to the guidelines provided in the mask kit after every use. Washing and drying is very simple but needs to be done correctly so the mask remains effective for a longer period of time.

MaskSafe DET30™ Kids masks are designed for children aged 3 to 12 years old.

Sizes
Adult: 17.5 cm (width) by 9.5 cm (height) for those more than 12 years of age
Kids: 15 cm by 8 cm for children aged 3 to 12, or adults who prefer smaller masks

Face masks of all types are not recommended for babies, children with special needs and for young children below 2 years of age, for child safety reasons.

Children ought to stay at home and if they need to travel out, maintain a safe distance (>1m) from people whom they do not live with. Parents should also ensure children practise hand hygiene, by washing their hands with soap and water frequently or using hand sanitisers.

You won’t be able to select your preferred designs, but children can have some fun swapping stickers among their friends.

Interested residents who wish to pre-order additional mask kits will need to do so online at stayprepared.sg/buymasks or DBS PayLah!, subject to availability at time of pre-order. Direct sales are not available at the vending machine.

Only cashless payments in the form of PayNow, DBS PayLah! and credit cards are accepted on the website, or via the DBS PayLah! app.

You can ask a family member, neighbour or friend to purchase online on your behalf. Alternatively, you may call our hotline at 1800-738-2000, from Sunday 13 September to Sunday 4 October 2020, 9.00am to 9.00pm (except on public holidays) or approach the information counter at your nearest Community Centre / Club for further assistance.

Please call our hotline at 1800-738-2000, from Monday 21 September to Sunday 4 October 2020, 9.00am to 9.00pm (except on public holidays) to inform them of your situation.

A MaskSafe pre-order made on stayprepared.sg/buymasks or DBS PayLah! may be cancelled and refunded by calling the hotline before Friday 2 October 2020, 9.00pm, provided no redemption (partial or full) has been made.

Please allow 3 to 5 working days for the refund to be made via the original payment mode. After Friday 2 October 2020, 9.00pm, there will be no refunds for purchased masks. You may collect pre-ordered masks any time before Sunday 4 October 2020, 11.59pm.

Due to hygiene reasons, all masks once redeemed and collected, cannot be returned or refunded.

If you receive a mask with a manufacturing defect (damaged / torn upon redemption or purchase), you may approach the information counter at any Community Centre / Club to inform them of your situation no later than Friday 2 October 2020 (during operating hours). You must bring along your original item and personal identification for verification.

You may also contact the hotline at 1800-738-2000, from Sunday 13 September 2020 to Friday 2 October 2020, 9.00am to 9.00pm (except on public holidays) for assistance.

The barcode scanning system is connected to the database maintained and owned by the Singapore Government. The data is all encrypted, and no data is being passed to Temasek, Temasek Foundation or any of our partners and vendors. All the companies involved in the StayMasked initiative have no access to, or ownership of, your personal data.

The StayMasked mask distribution exercise is part of Temasek Foundation’s Stay Prepared initiative to provide our communities with masks for added protection and assurance. Stay Prepared helps to prepare the Singapore community for emergencies like major accidents, natural disasters, pandemics, severe haze or terrorist attacks. It is supported by the Temasek Emergency Preparedness Fund, managed by Temasek Foundation.

Temasek Foundation has been working with multiple partners to help support communities in and outside Singapore to mitigate the effects of COVID-19.

These initiatives are in five focus areas: diagnosis, containment & contact tracing, treatment, protection & prevention, and enablement. Our aim is to safeguard communities, frontline workers and vulnerable populations, both in Singapore and elsewhere as needed.

For more info about other Stay Prepared initiatives, please click here.